Shipping policy

Shipping Policy

  Last updated: 4 September 2026

  We want your Kanecta Letter Club letter to reach you safely and bring a little joy to
  your mailbox. This policy explains where we ship, when we post, and what to do if
  something goes astray.

  1. Where We Ship

  We currently deliver Kanecta Letter Club to the United Kingdom, Europe, the United
  States and Australia.

  2. Shipping Costs

  Postage is included in the price of your subscription — there are no separate shipping
  charges at checkout. International plan pricing reflects the higher cost of overseas
  postage.

  3. When We Post

  Kanecta Letter Club letters are posted on the 20th of each month. If the 20th falls on
  a weekend, Bank Holiday or another non-postal day, your letter will be posted on the
  next available postal working day.

  If you join on or before the 15th of the month, you will receive that month's edition.
  If you join after the 15th, your first letter will be sent in the following month's
  mailing.

  4. Estimated Delivery Times

  Delivery times are estimates from the 20th posting date and are not guaranteed, as
  postal services are outside our control:

  - United Kingdom: typically 2–5 working days.
  - Europe: please allow approximately 1–2 weeks.
  - United States & Australia: please allow 2–4 weeks.

  Part of the charm of Kanecta Letter Club is the gentle pace of snail mail — thank you
  for your patience while your letter makes its journey.

  5. Incorrect or Incomplete Addresses

  It is your responsibility to provide a correct and complete delivery address (and, for
  gift subscriptions, the recipient's correct address). Please double-check your address
  on your confirmation receipt, as small typos are the most common cause of delayed or
  lost letters. If a letter is returned or lost due to an incorrect address supplied by
  you, we cannot guarantee a free replacement.

  6. Letters That Don't Arrive

  Occasionally letters take an unexpected detour. If your letter has not arrived within 2
  weeks (UK) or 5 weeks (international) of the postage date, please contact us at
  hello@kanectaletter.com. We will always make it right — whether by sending a
  replacement or issuing a refund.

  7. Contact Us

  For any questions about delivery, please contact:

  Kanecta Letter Club
  Suite 12 & 13
  129 London Road
  Nantwich
  CW5 6LW
  United Kingdom

  Email: hello@kanectaletter.com