Cancellation policy
Subscription, Cancellation & Refund Policy
Last updated: 27 September 2026
We want being part of Kanecta Letter Club to be simple and enjoyable, and we hope you love receiving your post each month. This policy explains how your subscription works, when you can make changes, how to cancel, and what happens if something goes wrong with your letter.
Because our letters and accompanying items are prepared specially for each monthly mailing, our arrangements are slightly different from those of a traditional online shop. Nothing in this policy affects your statutory rights under UK consumer law.
1. Your Subscription
Kanecta Letter Club is a recurring monthly subscription service.
When you subscribe, you authorise us to charge your chosen payment method automatically according to the subscription plan you selected at checkout.
Your subscription will renew automatically each month until you cancel it.
2. Monthly Cut-Off and Postage Dates
Our monthly cut-off date for cancellations and changes is the 15th of each month.
Letters are posted on the 20th of each month. If the 20th falls on a weekend, Bank Holiday or another day when normal postal services are unavailable, letters will be posted on the next available postal working day. Please allow normal postal delivery times after this date for your letter to arrive.
If you subscribe on or before the 15th, you will be included in that month's mailing, subject to successful payment and availability. If you subscribe after the 15th, your first letter will be included in the following month's mailing.
3. Cancelling Your Subscription
You are free to cancel your subscription at any time.
To stop your next monthly letter from being prepared and sent, you must cancel on or before the 15th of the month. Cancellations received after the 15th will apply to the following month's subscription cycle, as your current month's letter may already be in preparation for posting on the 20th.
Once the monthly cut-off has passed and your letter is being prepared for posting, we may not be able to refund that month's subscription simply because you have changed your mind, subject always to your statutory rights.
You can cancel by emailing hello@kanectaletter.com. Where subscription management is available on kanectaletter.com, you may also be able to manage or cancel your subscription through your customer account.
4. Your Delivery Address
Because Kanecta Letter Club is delivered by post, please make sure your delivery address is correct when you subscribe and keep it up to date.
Address changes must be made on or before the 15th of the month to apply to that month's letter. Changes received after the 15th may not take effect until the following month's mailing.
If a letter is prepared or sent to an incorrect address supplied by you, we may not be able to provide a free replacement or refund. We will, however, always try to help where reasonably possible.
5. Payment Details and Failed Payments
If your payment or billing details change, please update them through your account where this is available, or email hello@kanectaletter.com. Wherever possible, please make changes by the 15th to avoid disruption to your subscription.
If we are unable to collect a subscription payment, we or our payment provider may try to collect it again. If payment still cannot be collected, your monthly letter may be withheld and your subscription may be paused or cancelled.
6. Missing Letters
We love snail mail, but postal delays and lost post can occasionally happen.
If your letter has not arrived within a reasonable period after the postage date, please email hello@kanectaletter.com. We will investigate and, where appropriate, offer either a replacement letter or a refund for that month's subscription.
We may ask you to confirm the delivery address on your subscription before arranging a replacement or refund.
7. Damaged Items
If your delivery arrives damaged, please contact us as soon as reasonably possible at hello@kanectaletter.com. Please include your name, your subscription details and, where possible, photographs of the damage.
Depending on the circumstances and availability, we may offer a replacement or a refund.
8. Duplicate or Incorrect Charges
If you believe you have been charged incorrectly or more than once, please email hello@kanectaletter.com. We will investigate and refund any amount charged incorrectly.
9. Cancellation by Kanecta Letter Club
In exceptional circumstances, we may need to suspend or cancel a subscription. If we cancel a subscription for a month you have already paid for and cannot provide your letter, we will give you an appropriate refund.
10. How Refunds Are Made
Approved refunds will normally be returned to the original payment method used for your subscription. How long the refund takes to appear depends on your bank or payment provider.
11. Your Statutory Rights
Nothing in this policy is intended to limit or exclude any rights you have under UK consumer protection law. Where you have a statutory right to a refund, cancellation, replacement or other remedy, those rights apply regardless of anything in this policy.
12. Contact Us
For help with your subscription, cancellation, address, payment, refunds, replacements or deliveries, please contact:
Kanecta Letter Club
Suite 12 & 13
129 London Road
Nantwich
CW5 6LW
United Kingdom
Email: hello@kanectaletter.com
Website: kanectaletter.com