Cancellation policy
Subscription & Cancellation Policy
Last updated: 24 August 2026
We want being part of Kanecta Letter Club to be simple and enjoyable. This policy explains how your subscription works, when you can make changes and how to cancel.
1. Your Subscription
Kanecta Letter Club is a recurring monthly subscription service.
When you subscribe, you authorise us to charge your chosen payment method automatically in accordance with the subscription plan selected at checkout.
Your subscription will continue and renew automatically until you choose to cancel it.
2. Monthly Cut-Off Date
Our monthly cancellation and amendment cut-off date is the 15th of each month.
If you subscribe on or before the 15th, you will be included in that month's Kanecta Letter Club mailing, subject to successful payment and availability.
If you subscribe after the 15th, your first Kanecta Letter Club mailing will be included in the following month's mailing cycle.
3. Monthly Postage Date
Kanecta Letter Club letters are posted on the 20th of each month.
Please allow normal postal delivery times after the 20th for your letter to arrive.
If the 20th falls on a weekend, Bank Holiday or another day when normal postal services are unavailable, your letter will be posted on the next available postal working day.
4. Cancelling Your Subscription
You are free to cancel your Kanecta Letter Club subscription.
To prevent your next monthly letter from being prepared and sent, you must cancel your subscription on or before the 15th of the month.
Cancellations received after the 15th will apply to the following month's subscription cycle, as your current month's letter may already be in preparation for posting on the 20th.
You can request cancellation by contacting us at:
Where subscription management is available through kanectaletter.com, you may also be able to manage or cancel your subscription through your customer account.
5. Changing Your Address
Because Kanecta Letter Club is delivered by post, it is your responsibility to ensure your delivery address is correct and up to date.
Any address changes must be made on or before the 15th of the month for that month's letter.
Changes received after the 15th may not take effect until the following month's mailing.
If a letter has already been prepared or dispatched using the address supplied by you, we cannot guarantee that we will be able to provide a free replacement.
6. Changes to Payment Details
If your payment or billing details change, please update them through your account where this functionality is available or contact us at hello@kanectaletter.com.
Please make any changes by the 15th wherever possible to avoid disruption to your subscription.
7. Failed Payments
If we are unable to collect your subscription payment, we or our payment provider may attempt to collect the payment again.
Your monthly letter may be withheld and your subscription may be paused or cancelled if payment cannot be successfully collected.
8. Cancellation by Kanecta Letter Club
In exceptional circumstances, we may need to suspend or cancel a subscription.
If we cancel a subscription for a month that you have already paid for and we are unable to provide your letter, we will provide an appropriate refund.
Nothing in this policy affects your statutory rights under UK consumer law.
9. Contact Us
If you need help with your subscription, cancellation, address or payment details, please contact:
Kanecta Letter Club
Suite 12 & 13
129 London Road
Nantwich
CW5 6LW
United Kingdom
Email: hello@kanectaletter.com
Website: kanectaletter.com