Refund policy
Refund Policy
Last updated: 24 August 2026
We hope you love receiving your Kanecta Letter Club post each month. As our letters and accompanying items are prepared especially for each monthly mailing, our refund arrangements are slightly different from those of a traditional online shop.
This policy does not affect your statutory rights under UK consumer law.
1. Subscription Payments and Cancellation
Kanecta Letter Club operates as a recurring monthly subscription.
Our monthly cancellation cut-off is the 15th, and our letters are posted on the 20th of each month.
If you wish to cancel and do not want to receive that month's letter, you must cancel on or before the 15th of that month.
Cancellation requests received after the 15th will apply to the following month's subscription cycle because your current month's letter may already be in preparation for posting.
Once the monthly cut-off has passed and your letter is being prepared for dispatch, we may not be able to provide a refund for that month's subscription, subject to your statutory consumer rights.
2. Missing Letters
All monthly Kanecta Letter Club letters are normally posted on the 20th of each month.
If the 20th falls on a weekend, Bank Holiday or another day when normal postal services are unavailable, letters will be posted on the next available postal working day.
We love snail mail, but occasionally postal delays or lost mail can happen.
If your letter has not arrived within a reasonable period after the postage date, please contact us at hello@kanectaletter.com.
We will investigate and, where appropriate, offer either:
- a replacement letter; or
- a refund for that month's subscription.
We may ask you to confirm the delivery address shown on your subscription before arranging a replacement or refund.
3. Incorrect Delivery Address
Please ensure that your postal address is correct when subscribing and keep your details up to date.
Address changes must be made on or before the 15th of the month to apply to that month's mailing.
If your letter is sent to an incorrect address supplied by you, we may not be able to provide a free replacement or refund.
We will, however, always try to help where reasonably possible.
4. Damaged Items
If your Kanecta Letter Club delivery arrives damaged, please contact us as soon as reasonably possible at hello@kanectaletter.com.
Please include your name, subscription details and, where possible, photographs showing the damage.
Depending on the circumstances and availability, we may offer a replacement or refund.
5. Duplicate or Incorrect Charges
If you believe you have been charged incorrectly or more than once, please contact us at hello@kanectaletter.com.
We will investigate the payment and refund any amount that has been incorrectly charged where appropriate.
6. Change of Mind
Because each monthly Kanecta Letter Club mailing is prepared specifically for our subscribers, cancellation requests should be made on or before the 15th of the month.
Once the monthly cut-off has passed and your letter is being prepared for posting on the 20th, we may not be able to provide a refund simply because you have changed your mind, subject always to your statutory rights under UK consumer law.
7. How Refunds Are Made
Where a refund is approved, it will normally be returned to the original payment method used for the subscription.
The time taken for the refund to appear in your account will depend on your bank or payment provider.
8. Your Statutory Rights
Nothing in this Refund Policy is intended to limit or exclude any rights you have under applicable UK consumer protection legislation.
Where you have a statutory right to a refund, cancellation, replacement or other remedy, those rights will apply regardless of anything stated in this policy.
9. Contact Us
For refund, replacement or delivery enquiries, please contact:
Kanecta Letter Club
Suite 12 & 13
129 London Road
Nantwich
CW5 6LW
United Kingdom
Email: hello@kanectaletter.com
Website: kanectaletter.com